24/7
Always answered
Always Here
Every alert. Every hour. Every day.
When something happens, a real person answers. They calm the moment, contact the right people and stay involved until help arrives.
<60s
Average answer time
365
Days a year
UK
Response centre
What happens when an alert comes in
Step 1: An alert is raised
A button press, automatic fall detection or sensor event instantly reaches our response centre.
Step 2: A trained person answers
A real operator opens a two-way conversation and checks what help is needed.
Step 3: We contact the right people
Family, key holders or carers are contacted quickly based on your setup.
Step 4: Emergency services if needed
If required, ambulance, police or fire services are called immediately and we stay with you.
Real reassurance
- Operators have key context available when they answer.
- Support is delivered by UK-based teams, not outsourced call scripts.
- Family and emergency pathways are coordinated quickly and clearly.
Ready to feel that reassurance? Start your referral now and we will guide you through setup.